a) i) What is a report?
ii) List and explain two channels of communications.

b) List and explain four parts of an investigation report

a) State four qualities of a good filling system.

b) Janet has an interview to attend next Monday for the position of a receiptionist. List and explain four qualities the interviewers would expect from the applicant.

Explain five functions each the following departments in an organization

a) Human Resources

b) Marketing

a) List five parts of a business letter.

b) Explain the following types of meeting
i) Emergency meeting
ii) Committee meeting
iii) Board meeting

c) List and explain three types of indexing

a) What is office organization?

b) Explain the following types of mail;
i) Urgent mail
ii) Personal mail
iii) Confidential mail
iv) Official mail

c) List five equipment in an organization's mail room and state one use of each