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1

Miscellaneous file should be opened when

  • A. the original file form document cannot be located
  • B. there is insufficient correspondence from one source to justify opening new file.
  • C. there is insufficient time for the filing clerk to assemble relevant document to open a new file
  • D. there are sufficient documents from various sources to justify opening a new file
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2

Transmission of information between officers of the same level is

  • A. diagonal communication
  • B. vertical communication
  • C. horizontal communication
  • D. lateral communication
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3

"Who is who" is a book that contains information of

  • A. important people who are still living.
  • B. people who are dead.
  • C. people who are not eminent.
  • D. late people but important.
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4

Which of the following documents is handled by the receptionist?

  • A. Minutes of meetings
  • B. Telephone message pad
  • C. The manager's diary
  • D. Requisition form
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5

The type of incoming mail that should be delivered to their addresses unopened is

  • A. urgent mail
  • B. personal mail
  • C. official mail
  • D. registered mail
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