(a) What is public relations?

(b) State and explain five media of public relations. 
 

(a) Give four uses of an Organization chart

(b) Explain three reasons why managers may refuse to delegate

(c) State three advantages of delegation of authority. 
 

(a) Give two uses of each of the following documents in business transaction.
(I) Proforma invoice
(ii) Advice note
(iii) Credit note
(iv) Statement of account
(v) Receipt.