Key Features:
No of Chapters: 5
No of Pages: 72
Abstract:
This study is on training and development on employees performance in Nigerian Bottling Company Ltd, Edo state, Nigeria. This study sought to determine how training and development enhances the performance of employees, also to discover if all the employees in NBC are trained, the kind of training method adopted and how effective is the training for any company. Chapter one started with the background to the study, statement of the problem, objectives of the study, scope of the study, limitation of the study and historical background of the case study.
Chapter two embodied the literature review which had it’s sub-themes as; Concept of training and development, types of training and development, problems training and development can solve in an organization, training and development in Nigerian organizations, employee job performance, determinants/measurements of employee job performance, training, and workplace performance and theoretical framework. Chapter three contains the methodology used in the study, it includes the research design, population and sampling techniques, operationalization and measurement of variables, the research instrument, sources of data, and method of analysis. Data presentation, analyses, and interpretation were presented in chapter four using descriptive statistics such as percentages and frequencies, also Statistical Package for the Social Sciences (SPSS) version 22 program was also used to analyze the data. While chapter five presents the summary of findings, conclusion, and recommendations.
Table of Content:
CHAPTER ONE: INTRODUCTION
Background To The Study
1.2. Statement Of The Problem
Objectives Of The Study
1.4 Significance Of The Study
1.5 Scope Of The Study
Limitation Of The Study
1.7 Historical Background Of The Case Study
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction - -
2.2 Concept of Training and Development -
2.2.1 Nature of Training and Development -
2.2.2 Benefits of Training and Development to employees and organizations-
2.2.3 Function of Training and Development -
2.2.4 Objectives of Training and Development -
2.3 Types of Training and Development -
2.3.1 Behavioural or on-the-job -
2.3.2 Cognitive or off-the-job - - - -
2.3.3 Other types of Training - - -
2.3.4 Method of Development - -
2.3.5 Approaches to Training - - -
2.4 Problems Training and Development can solve in organizations -
2.4.1 Factors influencing Development and Training
2.4.2 Design structure of Effective Training -
2.5 Training and Development in Nigerian Organizations - -
2.6 Employee Job Performance - -
2.7 Determinants/ Measurements of Employee Job Performance
2..7.1 Compensation and Training - -
2.7.2 Job involvement and Training -
2.7.3 Feedback and Training -
2.8 Training and Workplace Performance -
2.8.1 Empirical Review of the Relationship between Training, Development and Organization performance - -
2.9 Theoretical Framework -
CHAPTER THREE: METHODOLOGY
3.1 Introduction - - -
3.2 Research Design - - - -
3.3 Population and Sampling techniques - -
3.4 Operationalization and Measurement of Variables
3.5 The Research Instrument - - - -
3.6 Sources of Data - - - - -
3.7 Methods of Data Analysis - - -
CHAPTER FOUR: DATA PRESENTATION, ANALYSES AND INTERPRETATIONS
4.1 Introduction - - - -
4.2 Response Rate - - - - -
4.3 Personal Detail of Respondents - -
4.4 Presentation and analyses of Data - -
4.5 Mean Index of Training activities, employees and organizational Performance
4.6 Discussion of Findings -
CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 Introduction - - - -
5.2 Summary of Findings - -
5.3 Conclusion - - - -
5.4 Recommendations - - - -
5.4.1 Managerial Implications - -
5.4.2 Suggestion for further Study - - -
BIBLIOGRAPHY - - - -
APPENDIX 1 - - - - -
LIST OF TABLES
Table 4.1: Response Rate -
Table 4.2: Personal detail of respondents
Table 4.3: Awareness of training and development policy of NBC -
Table 4.4: Training and Development and Employees Performance -
Table 4.5: Factors that influence the decision in carrying out employee training
Table 4.6 below shows if the employees in the company have received training-
Table 4.7: Type of training received -
Table 4.8: Basis on which employees get trained -
Table 4.8: Type of training method participated in -
Table 4.9: Category of employees training and development target at
Table 4.10: Mean Index of Training Activities and Organizational Performance-
Introduction:
Background To The Study
The beverage industry has to a large extent contributed to our economic development, in which the Nigerian Bottling Company Ltd a member of Coca-Cola Hellenic group is one of the leading players among others and their aim is to maximize profit and produce quality products to meet customers need.
In today’s highly competitive and ever-changing environment, if organizations are to survive, if they are to retain the market or gain a larger share of the market, then they must be able to equip employees with the right kind of training and develop them in other for them to give their best and exceed their competitors.
Management is active, not theoretical. It is about changing behavior and making things happen. Management focuses on getting people developed, joining effort with them, hence, to extend an action to objectives and accomplishing results. Indeed, all the study done into how managers spend their time shows that they are creatures of the moment, constantly immersed in the nitty-gritty of making things happen. (Mullins 2010)
Training and development is very important for an organization to compete with this challenging and changing world. Training and development is directly related to employees but it ultimate effect goes to the organization. The importance of training cannot be over-emphasized because it increases the efficiency and effectiveness of both employees and the organization. Training is important to enhance the capabilities of employees. Training has an impact on the return on investment.
The knowledge, skills and abilities that are required of employees, to perform well on the job, require effective training programs that may also affect employees motivation and commitment. (Meyer & Allen 1991).
Employee is a blood stream of any business and training is a necessity in the work place. The achievement or failure of the organization depends on its employees' performance. Therefore, top management should invest in training and development of employees to improve their performance.
1.2. Statement of the Problem
It is obviously true that training improves skills, knowledge and ultimately workers performance and productivity in organizations. (Cole 2002).
Most organizations in Nigeria especially the private sector engage in the training of staff and have departments in charge of training. The Nigerian Bottling Company Ltd is one of such organization that has been practicing training. However, it appears training in Nigerian Bottling Company is haphazard and several of the employees have not qualified for any form of training nor is there any planned procedure of staff development.
Objectives Of The Study
General objective
To examine the impact of job training on employees performance in beverage industry.
Specific objectives
To ascertain if NBC trains their employees to improve their performance.
To discover if NBC trains all the employees in the company.
To inquire how effective employee training and development is, for any company.
To ascertain how technological change affect the performance of employees in NBC.
RESEARCH QUESTIONS
What relationship does job training have on employees performance in Nigerian Bottling Company Ltd (NBC)?
What effects do the employee training and development has for the company ?
How will technological change affect the activities and performance of employees in Nigerian Bottling Company Ltd.
What kind of employees do NBC trains?
1.4 Significanceof the Study
The study will benefit the management of Nigerian Bottling Company Ltd by helping them to improve their policy in order to develop programs that will positively affect employee performance. It will help top management to plan and design how to employ competent employees to be able to achieve their goals and meet their objectives.
This study will also make the government to emerge with training policies for institutions and parastatals that will enable organizations to train their employees.
1.5 Scope of the Study
The research covered Nigerian Bottling Company Ltd a member of Coca-Cola Hellenic group Benin-City. Those included in the study were the top-level management, middle-level management and functional employees.
Limitation Of The Study
The researcher could not gain easy access to the company as a result of this, a letter was sent to the company. Another limitation was getting respondents to fill the questionnaire.
Historical Background Of The Case Study
(NIGERIAN BOTTLING COMPANY LTD A MEMBER OF COCA-COLA HELLENIC GROUP BENIN-CITY)
NBC belongs to the beverage industry and was found in 1886 by Asa Griggs Ca.
Coca-Cola first arrived in Nigeria in 1951, that same year, the Nigerian Bottling Company Ltd (NBC) was incorporated to bottle and sell carbonated non-alcoholic beverages. NBC has the sole franchise to bottle Coca-Cola products in Nigeria.
In Nigeria, the Coca-Cola system comprises of the Nigerian Bottling Company Ltd and Coca-Cola Nigeria Ltd a subsidiary of the Coca-Cola Company.
The Nigerian Bottling Company Ltd (NBC) operates 13 plants in Nigeria.
Nigerian Bottling Company Ltd operates the Benin plant since 1970 and is located in the Eyaen Community of Edo state in South-south Nigeria. The Benin plant is responsible for the production of Coca-Cola, Fanta, Sprite, Schweppes and Five alive and distribution of all product categories.
At the Nigerian Bottling Company, people are their greatest asset. They employ approximately 4800 people and their business success is directly attributable to their expertise, passion and commitment.
They aim to attract the best people and to develop them to the best of their ability only by doing so they can build an organization that can meet future challenges. They aim to provide their employees with rewarding careers, excellent development opportunities and a safe, fair, and conducive workplace.
NBC is into the production, sales and distribution of a range of non-alcoholic beverages including four of the world’s bestselling brands, Coca-Cola, Coca-Cola light, Fanta and Sprite.
VISION, MISSION AND VALUES OF NBC
Our corporate vision is to become “The undisputed leader in every market in which we compete”.
MISSION
Refresh our customers
Partner with our customers
Reward our stakeholders and
Enrich the lives of our local communities.
VALUES
At Coca-Cola Hellenic group, we are committed to six core values, along with their behaviours which support them and shape the way we look everyday. Everything starts with our values, they are the DNA of our company and are essential to our future success.
Authenticity: We act with integrity and do what is right, not just easy.
Excellence: We strive to amaze, with passion and speed.
Learning: We listen and have a natural curiosity to learn.
Caring for our people: We believe in our people, invest in them and empower them.
Performing as one: We believe in the power of working together, contributing in every occasion.
Winning with our customers: Our customers are at the heart of everything we do.
(www.nigerianbottlingcompanyltd.com/...)
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