Abstract

Although banks are developed with the major aim of providing financial assistance to business organizations, the commercial banks in Enugu Urban are short-term lenders.

This research work sought out the role of the computer in improving secretarial functions.

The instrument used for the research included questionnaire and oral interview.

The population of the study consisted of confidential secretaries in ten commercial banks from were the sample of seven were drawn.

From the data collected the following consisted the major findings:

1. That commercial banks in Enugu Urban make use of manual and computerized form of storing documents.

2. That the manual form has a lot of disadvantages, while the computerized form has a lot of improvement and has contributed greatly to the improvement of secretarial functions.

3. That some banks make provisions for the training of their secretaries and also the problems associated with the use of computer. From the findings, the researcher made the following recommendations:

1. That every higher institution of learning should include computer in the school curriculum.

2. Banks should organize training course for secretaries and also access the health of staff from time to time.

3. That proper documentation should be made using the highlighted methods.

Table of Content

INTRODUCTION

1.1 Background of the Study

1.2 Statement of Problem

1.3 Purpose of the Study

1.4 Delimitation of the Study

1.5 Significance of the Study

1.6 Research Questions

1.7 Assumption of the Study

1.8 Definition of Terms

CHAPTER TWO

LITERATURE REVIEW

2.1 The Concept of Computer

2.2 The Position of Computer in an Officer

2.3 The Secretarial Function in the Banking Environment

2.4 The Efficiency of a Secretary with the use of Computer Technology

2.5 The contribution of computer in the Banking Field

2.6 The security measure towards information

CHAPTER THREE

METHODOLOGY

3.1 Design of Study

3.2 Area of Study

3.3 Population

3.4 Sample and Sampling Techniques

3.5 Instrument for Collecting Data

3.6 Methods of Administration and Collection of Data

3.7 Method of Testing the validity of Instrument

3.8 Method of Data Analysis

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE

DISCUSSION OF RESULTS

5.1 Discussion of Findings

5.2 Conclusion

5.3 Recommendations

5.4 Limitation of the Study

5.5 Area for Further Research

APPENDIX

REFERENCES

QUESTIONNAIRE

Introduction

INTRODUCTION

BACKGROUND OF THE STUDY

The banking industry has been seen as the total and major provider of finance for business in our urban areas. In as much as these financial houses are made up of so many banks, they can be categorized into different classes, depending on the type of financial support they render to our business organizations.

The commercial banks, which are the oldest of the banking institution, are known to be short-term lenders, who prefer to assist by providing temporary financial accommodation and accepting liquid assets as security or collateral for their assistance.

These liquid assets accepted from the assisted companies are also documented in the banking office. And it is one the basis of proper documentation of agreements that these assets can be withdrawn/released to the customer who made the proposal.

The system of documentation of assets and information is carried out by the secretary of every bank, and such secretarial functions are done by only the professionals in the field. Hence, they are called “confidential secretaries”.

This group of secretaries are said to be confidential because most of the banks secrets are expose to them as they carry out their secretarial duties. However, humans, being what they are might be subjected to misfortunes and carelessness in a crowded environment. Hence, it is better to device a means for proper documentation to safeguard the banks assets.

The introduction of computer to assist the secretary, will help in the improvement of these functions by, presenting the records on time and when need. It also makes these information’s to be confide to only those concern. This confidence is based on the ability of the computer to store give assess aid to only those who know where and how it is safeguarded.

Finally, the computer also have some special skills built within to help the secretary handle, process and compile other office duties which will need further improvement on its needs.

The Role Of Computer In Improving Secretarial Functions In Commercial Banks In Enugu Urban ( A Case Study Of Some Selected Banks In Enugu Urban)

Key Features

Table of Content

Introduction