The Impact Of Role Of Secretaries On Improving The Services Rendered By PHCN, Enugu Headquarters

Type Project Topics
Faculty Administration
Course Secretarial Administration
Price ₦3,000
Key Features:
- No of Pages: 37

- No of Chapters: 05
Introduction:

Abstract

Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector.



As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand.



In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders them from performing effective functions. And that both public and private sectors can perform without effective secretary.



During data collection, the study was restricted to only one government parastatal (NEPA) where questionnaires was administered to confidential and general secretaries selected at random and numbering thirty (30).



Analysis of their responds shows that secretaries contributes a lot in improving the quality of services rendered by government parastatals so that researcher concluded by recommending that secretaries should be cared for, be encouraged and remunerated in form of training to enable them advance in their career.

Table of Content

CHAPTER ONE



1.0 Introduction



1.1 Background of the Study



1.2 Statement of the Problem



1.3 The objective of the Study



1.4 Significance of the Study



1.5 Limitation of the study



1.6 Research Question



1.7 Definition of Terms



CHAPTER TWO



2.0 Review of related literature



2.1 Definition of the Secretary



2.2 What a government Parastatals is



2.3 The impact of Secretaries in improving



the quality of services.



2.4 The Peculiar Problems Secretaries Encounter



2.5 Difference between a secretary and a Typist



2.6 Summary of related literature



CHAPTER THREE



3.0 Methodology



3.1 Research Design



3.2 Area of Study



3.3 Population of the Study



3.4 Sample and Sampling Techniques



3.5 Instrument for Data Collections



3.6 Validation of Instrument



3.7 Reliability of the Instrument



3.8 Method of Data Collection



3.9 Method of Data Analysis



CHAPTER FOUR



4.0 Data Presentation and Result



4.1 Summary of Results.



CHAPTER FIVE



5.0 Discussion, Implication and Recommendation



5.1 Discussion of Results



5.2 Conclusions



5.3 Implication of the Result



5.4 Recommendation



5.5 Suggestions for further Study



5.6 Limitations of the Study



References



Appendix



LIST OF TABLES



Table i: The role of Secretaries in an office



Table ii: Secretaries as Shorthand typist



Table iii: Secretaries as a life wire of an organization



Table iv: Secretaries as the true image of the organization



Table v: Secretaries as an asset to the organization.



Table vi: Different between the secretary and typist



Table vii: Government parastatals as aid to individuals



Table viii: Lack of Secretaries in a government parastatals as a set back.



Table ix: Secretaries work hand in hand with their boss.



Table x: Secretaries travel with their boss in almost every business tour.

Introduction

1.1 BACKGROUND OF THE STUDY



Government owned parastatals are those created in order to carry out special tasks for the welfare of its citizens. These types of tasks cannot be carried out by private individuals or people due to the nature of the financial involvement and the effectiveness of its services. They are nonprofit oriented, since their aim is not to maximize profit, it is sub-divided into two viz:- federal and state owned parastatals. Federal owned parastatals. Federal owned parastatals are those owned by the federal government. Some of the federal government owned parastatals are: National Electric Power Authority (NEPA), Nigeria Telecommunications Limited (NITEL), Nigeria Ports Authority (NPA), Nigeria Postal Services PLC (NIPOST), Nigeria Railway Corporation (NRC), Nigeria Teaching Hospital (NTH), Federal Radio Corporation of Nigeria (FRCN), Nigeria Television Authority (NTA) etc State owned parastatals are those owned by the state government. Some of the state government owned parastatals are: Enugu State Broadcasting Service (ESBS), Enugu State Water Corporation, Enugu State Schools, and State Hospitals etc.



Their responsibilities – NEPA are responsible for the generation and distribution of power. NITEL are responsible for Telephones, Telex, Telefax, installation and servicing. NIPOST are incharge of postal services, telegram, overseas mails and parcels. Nigeria Railway Corporation (NRC) are incharge of transport by train Nigeria Airways Corporation (NAC) are in charge of transport by air or plane. Nigeria Broadcasting Corporations (NBC) are responsible for radio and Television broadcast services. Water Corporations are responsible for treatment and distribution of water to the people. Hospitals are in charge of treating the sick and immunization.



These government parastatals are only established and run by the government to ensure equitable distribution of its services to the generality of people, for it the parastatals are left in the hand of private sectors or individuals, they may tend to politicize it, thereby distorting the assumed equitable services or equitable distribution services or equitable distribution rendered.



According to Akande (1999) government parastatals or public corporation means business organizations that come into existence through appropriate enabling Acts of parliament, Decrees or Edicts in a particular country or state. They may be commercially oriented or public service oriented. Most of them have been commercially oriented in Nigeria in recent time.



Its characteristic features are:



(i) They are usually state or federal owned.



(ii) They are established purposely to render public services.



(iii) Over-reliance on government subventions survive.



According to any Anyanwuochi (2002) Public Corporations are sometimes called state enterprises. In a mixed economy, public corporations involve economic activities undertaken by the state. They form what we normally refer to as the public sector. Although, they are operated on commercial basis, the intention behind their establishment is for the benefit of the members of the public. They are not usually established to maximize profit although, in some cases they are expected to at least break-even. Through these parastatals the government now provides the services which could have been too expensive and unprofitable for private sectors.
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