Key Features:

- No of Pages: 88

- No of Chapters: 05

- questionnaire

- Tables

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Introduction:

Abstract

ABSTRACT

Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling technique, data was collected by means of questionnaires from 40 Unity Bank officers and the result shows that Unity Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer's relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of Unity Bank, necessary legal codes banking should be established in order to enhanced growth of the industry.

Table of Content

TABLE OF CONTENTS

Pages

TITLE PAGE i

CERTIFICATION ii

DEDICATION iii

ACKNOWLEDGEMENT iv

ABSTRACT v

TABLE OF CONTENTS vi

CHAPTER ONE:

1.0 INTRODUCTION 1

1.1 Background of the Study 1-4

1.2 Statement of the Problem 4-5

1.3 Objective of the Study 5-6

1.4 Statement of Research Questions 6-7

1.5 Research Hypothesis 7-8

1.6 Significance of the Study 8-9

1.7 Scope of the Study 9

1.8 Limitation of the Study 9

1.9 Definition of Terms 9-13

1.10 Brief profile of Unity Bank Plc 13-20

CHAPTER TWO:

2.0 LITERATURE REVIEW 21

2.1 Introduction 21-22

2.2 The View Electronic Banking 23-26

2.3 Electronic Banking and the Common Products 26-27

2.3.1 Telephone and PC Banking Products 27-28

2.3.2 The Card System 28-29

2.3.3 The Automated Teller Machine (ATM) 29-30

2.4 The Entry of Nigerian Banks Electronic Banking 30-32

2.5 The Emerging Issues in Electronic Banking

2.5.1 Threats of Cyber Crimes on the Nigerian

Banking Premises 33-35

2.5.2 The regulatory challenges 35-40

2.5.3 Electronic Banking Profitability and Efficiency 40

2.5.4 Bank Customers Relationship 41

2.5.5 Operation of Financial Institution 41-42

2.5.6 Point of Sales 42-44

2.5.7 The Cashless Policy 44-48

2.5.8 Recent Works on ATM Cashless 49-51

2.5.9 Benefits of Cashless Policy to Economy 51



CHAPTER THREE:

3.0 RESEARCH METHODOLOGY 52

3.1 Introduction 52

3.2 Population of Study 52

3.3 Sampling Techniques 52

3.4 Sample Size 53

3.5 Source of Data 53

3.6 Method of Data Analysis 53

3.6.1 Test of Hypothesis and Inference 53-54

3.6.2 Decision Rule and Justification 54

CHAPTER FOUR:

4.0 DATA ANALYSIS AND DISCUSSION OF FINDINGS 55

4.1 Introduction 55

4.2 Presentation and Analysis of Data 55-70

4.3 Discussion of Findings 70-71

CHAPTER FIVE:

5.0 SUMMARY, CONCLUSION AND RECOMMENDATION

1.1 Summary of Study 72

1.2 Conclusion 72-73

1.3 Recommendation 74-75

Bibliography 76-80

Questionnaire 81-83

Introduction

CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Electronic banking uses computer and electronic technology in places of checks and other paper transactions. Electronic banking are initiated through devices like cards or codes that let you or those you authorize have access to your account. Many financial institutions use Automated Teller Machine (ATM) or debit cards and Personal Identification Numbers (PINs) for this purpose. Some uses other types of debit cards that require one’s signature or a scan. For instance, some use Radio Frequency Identification (RFID) or other forms of contactless technology that scan one’s information without direct contact with the person. The federal Electronic Fund Transfer Act (EFTACT) covers some electronic consumer transactions, these include:

Automated Teller Machine (ATM), Direct Deposit, Pay – by – Phone System, Personal Computer Banking, Debit Card Purchase or Payment transaction, Electronic check conversion and some others.

Before the introduction of electronic payment or banking system, all customers had to walk into the actual bank to do transactions of all kinds. Customers had to queue up and spend more hours to talk to a teller to make their transactions. The inconveniences caused by these long queues can discourage someone to make payment. For many years, Banker’s technology specialists, entrepreneurs, and others have advocated for the replacement of physical cash and the introduction of more flexible, efficient and cost – effective retail payment solutions. Countless conferences and seminars have been held to discuss the concepts of cashless and chequeless society. Electronic retail payment has been designed to help individual customers and companies as well as the banks itself in eliminating or reducing some of the problems inherent in the settlement and payment process. Customers can pay their bills without having to actually move to the bank premises. They can also have access to their accounts and even transfer money to other accounts in the comfort of their homes. Nigerian banks are making huge investment in technology to upgrade their infrastructure in order to provide new electronic information – based services. Electronic services such as online retail banking are making it possible for individual and small institutions to take advantage of new technologies at quite reasonable cost.