Key Features:

- No of Pages: 52

- No of Chapters: 05

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Introduction:

Abstract

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Table of Content

Title page

Certification……………………….……………………..………i

Dedication……………………………………………….………ii

Acknowledgment…………………….…………………………iii

Table of content………………………………………………iv

Abstract…………………………………………………………..vii

CHAPTER ONE: INTRODUCTION

1.0.1 Background to the Study………………………………1

1.0.2 Statement of the Problem……………………………2

1.0.3 Research Questions……………………………………3

1.0.4 Purpose of the Study…………………………..………3

1.0.5 Scope of the Study………………………………...…3

1.0.6 Significance of the Study. …………………...…………4

1.0.7 Limitations…………………………………………….4

1.0.8 Operational Definition of Terms………………………..5

CHAPTER TWO: LITERATURE REVIEW

2.0.1 Introduction…………………………………………..….6

2.0.2 History and Development of the Office………………7

2.0.3 Current Literature Review……………………………8

2.3.1 Background Notes on Motivation………………….…8

2.3.2 Theories of Motivation………………………………….9

2.3.3 Hints in Planning Good Office Environment ………9

2.3.4 Office as a Motivational Booster……………………..10

2.3.5 Modern Office as a Medium of achieving Personal and Organization growth…………………………….….11

2.3.6 Office Layout ……………………………………….12

2.04 Summary of Literature Review …………………..….13

CHAPTER THREE: RESEARCH METHODOLOGY

3.01 Research Design ……………………………………….14

3.02 Population of the Study…………………………..…….14

3.03 Sample and Sampling Techniques………………….14

3.04 Instrumentation …………………………………….…….15

3.05 Method of Data Collection ………………………….….16

3.06 Method of Data Analysis ……………………………….16

CHAPTER FOUR: DATA ANALYSIS, INTERPRETATION AND DISCUSSION

4.1 Data Analysis………………………………………..…….17

4.2 Interpretation…………………………………………….26

4.3 Discussion ……………………………..……………….27

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS.

Summary ……………………………….……………….28

5.1 Conclusion ……………………………..……………….28

5.2 Recommendations………….………………………….29

References …………………………………………………….30

Appendix I………………………………………………..…….31

Appendix II………………………………….………………….32

Introduction

Secretarial world is as old as the Beginning of civilization it dates back to the time of Moses in the Old Testament when God dictated the Ten Commandments for Moses to write down on a tabloid for documentation ad reference for the Israelites. God as the boss, Moses as the secretary and the Israelites representing other staff and clients in an organization. (Afedia 2004).

At the early stage the duties of the secretaries involved recording the speeches of the is and high dignitaries and great orators. Most of these recording where done in the kings court in that era, manuscripts were hand written and the work of a secretary was slow, tedious and limited. Although not much was recorded in terms of how secretaries of ancient times performed, the fact remains that they were vital links between their master and the outside world.

The invention of the typewriter in nineteenth century changed the role of the secretary from the scribe to that of an office assistant. Recording and transcribing of the speeches and dictation this becomes only a part of the responsibilities of the secretaries.

The need for increased efficiency in job performance led to the introduction of office automation. The application of technology in the performance of office work. This increased efficiency can only be achieved with continued practice on use of modern office machines and equipment. Since 1900, office practice has gone through several phases due to the growth several phases due to the growth in the size of business enterprises.

In view of this development organization have since modified their training programmes with rapidity to meet the challenges in the business world.

In the past, secretaries were satisfied with the skill acquired in shorthand and type writing. Today, the secretary requires in addition to these skills a knowledge of how to operate modern office machine on order to perform their jobs efficiently. This modern office technology has helped in the daily transactions of business environment.

Modern technology has come as an aid to facilitate the efficiency of the secretary on the job given the expanding nature of work (Ududeka, 2000).