Key Features:
No of Pages: 60
No of Pages: 5
Abstract:
Human relation management is earnings as a major determinant of organizational conflict. An organization's success depends on how they are able to relate with the staff in the organization.
Organizations are established with the aim of making a profit but how are they making a profit with a lot of conflicts arising from all angles. For this reason, research was been carried out in order to know the causes and import of organizational conflict. Conflict can be defined as a type of behavior that occurs when two or more parties are in opposition as a result of relative deprivation intercepting with one person or group.
From the research carried out, we were able to know the causes of the impact of conflict in the organization.
The project is divided into five chapters chapter one treated the background of the study statement of problems objective of the study. Statement of hypothesis. Significance of the study scope of the study research question and defection of terms and references. In chapter two literature reviews were examined by other studies as it relates to the causes and impact of conflict in an organization.
Chapter three deals with the design of the study the method used in collecting data and it also deal with the ways questionnaires were distributed using a sample population of one hundred and twenty-two staff and customers and the data were analyzed using parentages. In chapter four the data were treated. The data got from the research survey were analyzed and interpreted and clearly presented.
Chapter five treated the summary or finding conclusion and recommendation
From the research, we were able to know that all forms of business organizations experience conflict. And the basic reason why conflict occurs in an organization is that different belief that was what 35 respondents representing 38% responds rate said the impact of conflict in an organization is that minimized organization profit according to the researcher 40 respondents representing 43% response rate were in support of it.
The researcher recommended that first bank Nigeria plc Enugu should increase their co-operation among staff and between staff and customers since it reduces organizational conflict
Table of Content:
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Objective of the study
1.4 Research question
1.5 Statement hypothesis
1.6 Significance of the study
1.7 Scope of the study
1.8 Limitation of the study
1.9 Definition of terms
Reference
CHAPTER TWO
2.1 Meaning of industrial conflict
2.2 Types of conflict
2.3 Intergroup conflict
2.4 Conflict of organizational conflict
2.5 Sources of organizational conflict
2.6 Conflict as a source of strength and weaknesses in an organization
2.7 The institutionalization of conflict
2.8 Method of conflict resolution
Reference
CHAPTER THREE:
RESEARCH DESIGN AND METHODOLOGY
3.1 Research design
3.2 Population
3.3 Sample size determination
3.4 Method of data collection
3.5 Sources of data
3.6 Data analysis
Reference
CHAPTER FOUR
PRESENTATION ANALYSIS AND INTERPRETATION OF DATA
4.1 Presentation
4.2 Analysis of data
4.3 Testing of hypothesis
CHAPTER FIVE
SUMMARY OF FINDING CONCLUSION AND RECOMMENDATION
5.1 Summary of findings
5.2 Conclusion
5.3 Recommendation
Bibliography
Appendix
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