- No of Pages: 68
- No of Chapters: 5
AbstractThe research work was carried out on determining new ways of handling difficult boss for effective working relationship. To achieve the aim of the study, questionnaire and review of related literature were employed as research tools. Data was analysed using the four-likert scale and mean score. A mean score of 3.00 and above was accepted as significant while mean score less than 3.00 was accepted as not significant.
The population was made up of 30 secretaries working in the Federal Polytechnic Nekede, Owerri which was also used as the sample to reduce sampling bias. The result of the analyses showed the role to be be played by the secretary and the benefits derived by enhancing an effective working relationship.
Table of ContentTABLE OF CONTENT
CHAPTER ONE: INTRODUCTION
Background of the Study 1 -5
Statement of the study 5-7
Objective/ purpose of the Study 7 - 8
Research question 8
Significance of the study 8- 10
Scope of the study 10
CHAPTER TWO: REVIEW OF RELATED LITERATURE
Definition and concept of difficult bosses 11
Classes of difficult bosses 12-15
Effect of difficult bosses on secretary’s Productivity
and work relationship 16 - 18
Method of handling difficult bosses 18 - 34
Benefits of understanding bosses 34 - 36
Summary of literature review 36 - 37
CHAPTER THREE: METHODOLOGY
Design of the study 38
Area of the study 38
Population of the study 39
Method of data collection 39
Instrument for data collection 39 - 40
Method of data analysis 41
Decision Rule 41 - 42
CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA
Research question 1 Role to be played 43
Research question 2 Understanding the boss 44
Research question 3 Apologies and acceptance 45
Research question 4 Time management 46
Research question 5 Business and personal Attribute 47 - 50
Discussion of finding 51-56
CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND
Restatement of the problem 57 - 59
Summary of finding 59
Suggestions for further research 62
APPENDIX (A,B) 64 - 69
Background of the study
Individual who work in offices or who are employed want to be happy with their and those around them. Happiness can only come when they are able to do their work very well as is expected of them. Often times, people complain of their boss and how they would want to have a better one. Objectively, these individual has failed to assess themselves in terms of dealing with the boss. Handling a difficult boss my be a tedious task but whose sole responsibility is it to handle her boo?
Secretary-ship entails administration and business management; precisely on the office aspect of management or management of the office. Secretaries are not managers on their own but are managers of their boss or executives to whom they are attached. This therefore involves a high level of responsibility, application of knowledge and skill to function and relate effectively as an executive assistant.
In this dispensation, the importance of the secretary developing new ways of handling difficult bosses for effective working relationship cannot be over-emphasized. This is because it is worthy of note that a Chief executive cannot function properly and effectively without the aid of the executive assistant. Reasons are that these two personalities functions co-relatively to achieve organizational aim. This can only be actualized of there is existence of a cordial working relationship which will bring about effectiveness. The relationship between the boss and her secretary could be seen as a mutual bond for the actualization of a harmonious working relationship.
As a boss his managerial responsibility or function revolves around his ability to get people perform their task, ensuring policy implementation etc., in accordance to his time schedule and toward enhancing work effectiveness. But he cannot do this without accurate and up to data information kept by his secretary. Therefore for this to be achieved in any organization or firm their must be an enabling environment to bring about this close and cordial relationship between them for work effectiveness.
This will also create a ling-free communication flow amongst them. Communication, According to Ohakwe (2005) refers to the passing of information between a person and another. Hence, it can be developed by the secretary if she or he considers that understanding her boss will go a long way in enhancing a cordial relationship.