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No. of pages: 69

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Abstract:

Some Organizations see communication as a normal routine of daily organizational activity. This study set out to explore ‘the impact of effective communication on organizational performance with NOUN as a case study with 53 sample sizes selected at stratified random sampling. The study finds that: the extent to which communication techniques affect productivity in NOUN is high. (X2c = 40.8 > X2t = 9.49; α = 0.05)..Similarly, the extent to which communication channels affect efficiency in NOUN is high (X2c = 53.6 > X2t = 9.49; α = 0.05). It shows that effective communication has a greater impact on organizational performance. Hence it is recommended that Organizations should devise effective channels and techniques of communication.

Keywords: Impact, Effective, Communication, Organizational Performance.

Table of Content:

TABLE OF CONTENTS

Title page
Declaration
Certification
Acknowledgment
Abstract
Table of contents
List of tables

CHAPTER ONE: INTRODUCTION
1.0 Background to the study - 1
1.1 Statements of the problem - 3
1.2 Research questions - 4
1.3 Objectives of study - 4
1.4 Hypotheses - 5
1.5 Scope of study - 5
1.6 Significance of study - 6
1.7 Operationalization - 6
1.8 Definition of terms - 7

CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction - 8
2.1 Conceptual clarification - 8
2.1.1 Effective Communication- 8
2.1.2 The Communication Process- 10
2.1.3 Communication in the organization - 12
2.1.4 Organization performance a source of organizational effectiveness - 13
2.1.5 Implications of effective communication on organizational performance 15
2.2 Theoretical framework - 16
2.3 Empirical review - 17
2.4 Gaps in literature - 21

CHAPTER THREE: METHODOLOGY
3.0 Introduction - 22
3.1 Research method - 22
3.2 Research design- 22
3.3 Research philosophy - 23
3.4 Population - 23
3.5 Sample size determination - 23
3.6 Sample frame - 24
3.7 Sample technique - 24
3.8 Data collection - 24
3.9 Data instrument - 25
3.10 Method of data analysis- 26
3.11 Limitations of the study - 27

CHAPTER FOUR: PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA
4.0 Introduction - 28
4.1 Presentation of data- 28
4.2 Testing of Hypotheses- 41
4.2.1 Hypothesis 1- 42
4.2.2 Hypothesis 2- 44
4.2.3 Hypothesis 3 - 46
4.2.4 Hypothesis 4 - 47

CHAPTER FIVE: SUMMARY OF FINDINGS, RECOMMENDATIONS AND CONCLUSION
5.0 Introduction - 50
5.1 Summary of findings- 50
5.2 Conclusion - 50
5.3 Recommendations - 51
5.4 Basis for further study - 51
References
Questionnaire