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No of pages:57

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Abstract:

This

research work investigates the effect of ethical and moral values on office

professionals` performance in selected organisations in Kaduna metropolis. This

study covered five deposit taking banks in Kaduna metropolis namely; Union

bank, Diamond banks, Keystone banks and Access bank. Some of the ethical and

moral values issues and problems in the banking industry were highlighted to

include dearth of qualified professional banks, lack of proper ethics training,

fraud, level of awareness of the code of ethics amongst Nigerian banks and other

mal practices. Three research questions were developed to guide the study. Data

was collected using a sample size of one hundred and seventy six respondents

drawn from five banks. Questionnaires were administered and data analysed using

percentage and mean score method. The results of findings portray that there is

a general awareness of the code of ethics in the banking industry and the

industry is fully sanitized to curb unethical and inadequate moral value

practices. Also, many professional bankers are at helm of affair of most banks

and are capable of providing ethical leadership for the banking profession.

Conclusion was drawn and recommendations made based on the findings.

Table of Content:

Title page i





Declaration

ii





Approval

iii





Dedication

iv





Acknowledgement

v





Abstract vii





Table of

content

viii





CHAPTER ONE






INTRODUCTION






1.1

Background of the Study 1





1.2

Statement of the Problem

4





1.3

Purpose of the Study 4





1.4

Research Questions 5





1.5

Significance of the Study

6





1.6

Scope of the Study 6





1.7

Definition of Terms

7





CHAPTER

TWO






LITERATURE

REVIEW






2.1 Introduction

9





2.2 Profession

and Professionalism 11





2.3 The

Nature of Banking 14





2.4 Sources

of Ethics and Moral values 15





2.5 Bank/Customer

Relationships 16





2.5.1 Duties

of Customers

18





2.5.2 Duties

of Bank 19





2.6 Banking

and Business Ethics

19





2.7 Moral

values and Expectations

21





2.8 Ethics

Training and Ethical Awareness 22





CHAPTER THREE






METHODOLOGY






3.1 Introduction

24





3.2 Research

Design 24





3.3 Area

of the Study 25





3.4 Population

for the Study

25





3.5 Sample

Size and Sampling Techniques 26





3.6 Instrument

for Data Collection

27





3.7 Validation

of the Instrument

28





3.8 Administration

of the Instrument 28





3.9 Analysis

Techniques

29












CHAPTER FOUR






DATA ANALYSIS AND INTERPRETATION






4.1 Introduction 31





4.2 Data

Analysis

31





4.3 Discussion

of Finding

44





CHAPTER FIVE






SUMMARY, CONCLUSION AND RECOMMENDATION






5.1 Summary

46





5.2 Conclusion

47





5.3 Recommendation

48






Reference 51