Abstract

This research is aimed at providing an objective evaluation of the contributions of technological advancement towards the job satisfaction of secretaries.

During the course of the study, some related works of many renowned authors and eminent scholars were reviewed.

The bulk of information required for this study was gathered through various data collection methods. Prominent amongst them was the questionnaire method. Other were personal observations and discussion.

The population comprises of 200 respondents constituted by secretaries, managers head of departments principal consultants in both private and public organizations.

Data collected were analyzed and findings based on the analyses were interpreted therein. The analyses were made according to the research question. There were also a summary of data analyses and discussions n them.

Besides, there were summary and conclusions on the whole work and recommendations based on the findings, some of which were:

- That since the secretaries productivity ties on the adequacy of office machines, organizations should endeavor to adequately provide them with necessary modern office machines.

- That in order to reduce the rate of war and tear of machines man these machines. Effectively, employers are advised not to relent in their efforts to sending their secretaries for further training. This study will be of great benefits to secretaries as it will create tremendous impact on the standard of performance of their duties, to employers who are yet to take decisions as to whether or not to automate their offices, and to the suppliers of office machines and equipment as it will provide them with the much desired feed back to the effectiveness and acceptability of their products.

Table of Content

CHAPTER ONE

1.0 Introduction

1.1 Background of the Study

1.2 Statement of the Problems

1.3 The Purpose of the Study

1.4 Scope of the Study

1.5 Research Questions

1.6 Significance of Terms

1.7 Definition of Terms
CHAPTER TWO

2.0 Review of Related Literature
CHAPTER THREE

3.0 Methodology

3.1 Area of the Study

3.2 Population For the Study

3.3 Sample and Sampling Procedure

3.4 Instrument For data collection

3.5 Validity of the Instrument

3.6 Reliability of the Instrument

3.7 Method of Administration of the Instrument.

3.8 Method of Data Analysis.
CHAPTER FOUR

4.0 Data Presentation and Results.
CHAPTER FIVE

5.0 Discussion, Conclusion and Recommendation.

5.1 Discussion of Findings

5.2 Conclusion

5.3 Recommendations

5.4 Suggestion for Further Study

5.5 Limitation of the Study.

References

Appendix

1. Population/sample distribution

2. Administration and retrieval of questionnaire

3. Level at which offices are equipped.

4. Plans for the provisions of the modern machines

5. Nature of urgency of the plans to provide the modern machines.

6. The mean score of the efforts of some modern office machines on the productivity of secretaries.

7. Some contribution of HI-tech machines.

8. Modern machines and the skill secretaries.

9. The interference of modern machine and job satisfaction of secretaries.

10. Mean score of the level of job dissatisfaction of some secretaries as a result of the interference of some Hi-tech.

11. Consultation of secretaries by boss before purchases.

12. Level of acceptability of modern machines among secretaries.

13. Adequacy of the orientation and training of secretaries.

14. Training and retraining of secretaries.

15. Maintenance structure commonly used.

16. Maintenance period.

17. Maintenance services and job performance of secretaries.

18. Automation and the secretary’s office.

19. Modern machines and job opportunities of secretaries.

20. Adequacy of the remuneration of secretary.

Introduction

1.1 BACKGROUND OF THE STUDY

It is a well known fact that the modern society is characterized by change. Shortly after the initial stride at technological advancement, many scientists delved deeper into the various strata of technologing, thus arousing a conscious investigation of the consequences of the trend.

The introduction of machines becomes the second development in man’s need to increase productivity and job performance.

However, the urge to introduce these machines is as old as man. It started with the pre-historic man, the tool maker, who used stored tools to represent a conscious extension of man’s physical effort under the control of man’s intelligence to the time when Christopher shoes presented the world with the first practical typewriter in 1973.

Henceforward, technological advances in office machines and related equipment have continued to progress with amazing speed.

According to Gratside (1976).

Efficiency in the office is just as important as efficiency in the factory, and efforts to improve productivity in the office have never been greater than now.

This shows therefore, that the technological advancements in the present day offices did not come by chance but the necessity in the office to increase the job performance of office workers.

Generally, the pre-modern office was characterized and powered by human muscle. Technological advancement therefore saw t the introduction of more mechanized or modern office machines particularly, the present day ‘automated office.’ Encyclopaedia Britannica (1980: 509) defined ‘automation’ as these processes in which mechanism are used to perform tasks the previously required the attention of control of human beings. It went further to say that the manufacturer of such machines and appliances had become a major world industry in which new product were constantly under development.

The computer, as a consequence of the advance in technology, has greatly revolutionized the concept of secretarial work in the office. The complexities and tediousness involved in the job of secretaries are drastically reduced. Certain anomalies ranging from monitory (job boredom) loss of record transportation cost, expensive bottlenecks to records, storage, etc which a common phenomena in the pre-modern office which used to lead to job dissatisfaction of secretaries are fast phasing out.

Contribution Of Technological Advancement Towards The Job Satisfaction Of Secretaries. (A Case Study Of Afribank) In Enugu State

Key Features

Table of Content

Introduction