Key Features:

- No of Pages: 05

- No of Chapters: 52

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Introduction:

Abstract

Conflict resolution in any business organization is an important aspect in the running of any organization: Various techniques exist for the effective resolution of minor and major conflict in an organization. The importance of a proper understanding of conflict resolution techniques steems from inherent and inevitable nature of conflict. Thus, this research focused on the organization, nature and pattern of conflict, its sources, effects on organization and suggested solutions with emphasis on Auchi polytechnic Auchi as a case study. Attempts were made in this research to look at the effective conflict resolution in business organization previous literature relating to the subject matter. Primary and secondary methods were used to collect data. Include the questionnaire and interview. The stratified sampling was used to select the sample while the chi-square statistical method was used to test the hypothesis. At the end, it was discovered, among others that a positive correlation exists between confrontation and consensus techniques and effective conflict management in the organization. It is therefore concluded that conflict is an inherent and inevitable phenomena in any organization and also a major determinants of an organizational growth and survival.

Table of Content

TABLE OF CONTENTS



CHAPTER ONE: INTRODUCTION



1.1 Background to the Study … 1



1.2 Statement of the Problem … 2



1.3 Research Question … … 2



1.4 Purpose of the Study … … 3



1.5 Scope of the Study … … 3



1.6 Significance to the Study … 3



1.7 Limitations … … … 4



1.8 Operational Definition of terms 4



CHAPTER TWO: LITERATURE REVIEW



2.1 What Is Conflict … … 8



2.2 Types of Conflicts … … 10



2.3 Stages of Industrial Conflict … 12



2.4 Causes of Organizational Conflict 15



2.5 Strategies for Interpersonal Conflict Resolution ... 19



2.6 Strategies for Managing Conflict in an Organization … … 20



2.7 Conflict Stimulation … … 22



2.8 Discipline of Workers … … 23



2.9 Summary of Literature Review … 24



CHAPTER THREE: RESEARCH METHODOLOGY



3.1 Research Design … … 25



3.2 Population of Study … … 25



3.3 Sampling/Sampling Techniques … 25



3.4 Instrumentation … … 26



3.5 Method of Data Collection … 26



3.6 Method of Data Analysis … 27



CHAPTER FOUR: DATA ANALYSIS, INTERPRETATIONAL AND DISCUSSION OF RESULTS



4.1 Demographic Characteristics of Respondents … … … 28

4.2 Analysis of Research Question … 30



4.3 Interpretation of Data … … 36



4.4 Discussion of findings … … 36



CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS



5.1 Summary … … … 38



5.2 Conclusion … … … 38



5.3 Recommendation … … 39



References … … … … 41



Appendix I … … … … 42



Appendix II … … … … 43





LIST OF TABLES



Table 4.1 Age Distribution of respondents 28



Table 4.2: Sex Distribution of Respondents 29



Table 4.3: Marital Status of Respondent 29



Table 4.4 Academic Level of Respondent … 29



Table 4.5: What are the problems of conflict in an organization? … … 30



Table 4.6: What are the causes of organizational conflict and identify strategies for managing it … 32



Table 4.7: What are the benefits of the various method of

managing conflict in an organization? … 33



Table 4.8: What is the relationship between effect conflict management and survival and growth in any organization? … … … 35

Introduction

The world is dynamic; as changes have become daily Occurrence. The business environment is not left out of these changes. The century has witnessed tremendous growth in the business sector (both in private and public) and the growth can be attributed to Technological and Social advancement.

One of the most important facts in the development and expansion of business is the human factor. The work force in any organization is made up of human being, which in turn coordinates other resources towards the achievement of organizational goal and objectives.

Human being have needs which when provided motivates them according to Maslow theory such as physiological, social need etc.

Organizational interaction could take the form of vertical and horizontal interaction. The former cuts across management workers, leaders, subordinate while another cuts across colloquies of the same status.

It is in this organizational interaction that conflict occurs.

According to Imafidon 2005. conflicts in an organization range from minor disagreement between workers themselves, subordinate and their bosses, between the entire workers and the management signs of organizational convex are queries (verbal or written) absenteeism, dismissal, strike and lockout.

The existence of some of all these in an organization is an indication of the existence of conflict in the organization.

Conclusively, it is obvious that conflict forms an integral and inherent part of any organization. It is in view of these that this research work will attempt to examine the measures that could be used to tackle industrial conflict in an organization using as a case study Auchi Polytechnic Auchi Edo State.