Explanation

(a) Meaning of the Following Terms Used in the Hospitality Industry;

(i) Check-in: The process of greeting and registering a guest, verifying the method of payment and dispensing room keys.

(ii) Reservation: Order/arrangement made for any service in the hospitality industry to be used at a later time/advance booking OR Blocking a particular room type for a guest, for a definite period of time.

(iii) Forecast: A projection/prediction of future patronage in any service in the hospitality industry.

(iv) Walk-in: A guest who arrives in a hotel without reservation/advance booking OR a guest/customer who arrives at a hotel without prior booking OR a term used in the hotel for customer/guest who comes in without advance booking.

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