The transistor radio you bought from a department store with a two-year guarantee developed a fault after six months. You took it to the technical section of the store where the foreman refused to accept it, alleging that the guarantee did not cover the fault reported. Write a letter to the General Manager of the store lodging your complaint, explaining the nature of the fault and requesting the store to fulfill its guarantee.
4 Olumo Street
Abeokuta
Ogun State.
17th July. 1991.
The General Manager
Princelee Departmental Store
49 Itaebo Boulevard
Abeokuta.
Dear Sir,
LETTER OF COMPLAINT
I use this medium to lodge a complaint against the technical section of your store. I bought a 12-band International World Receiver radio from your store six months ago. The model number of the radio is 2251-8439.
When I bought the radio, I was given a two-year guarantee and the foreman assured me that the radio will not develop any fault for at least two years. However. two weeks ago the radio developed a fault. The fault is that the radio just stopped suddenly to receive when tuned on two of its wave bands The two bands are the F.M. and short wave bands. These two bands are very important to me because 1 always enjoy the music of the various F.M. local stations and through the short wave. I also listen to the British Broadcasting Service (BBS) and the Voice of America (VOA).
I have reported the fault to the foreman but he refused to listen to my complaint claiming that the two-year guarantee did not cover the fault I reported. Other efforts I made to let the foreman agree with me met with a great rebuff.
I am writing you formally to bring to your notice what had transpired between the foreman and me before this time. I would want your store to honour its guarantee to me when I bought the radio by repairing it. If your store obliges to repair the radio, it would do a lot to redeem the image of your business outfit.
I would be grateful if you could investigate the matter and use your good office to make the store fulfill its obligation.
Yours faithfully.
(signature)
Adekunle Ajibade.
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