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2015 WAEC Catering Craft Practice Practical (a) State four basic information required when recording accident at work. (b) State four steps...

Catering Craft Practice
WAEC 2015

(a) State four basic information required when recording accident at work.

(b) State four steps to be taken when handling complaints.

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Explanation

(a) Four basic information required when recording accidents at work; (i) The date when the report is made (ii) The method of reporting (iii) The date, time and place of event (iv) Personal details of those involved (v) A brief description of the nature of the event or disease 

(b) Four steps to be taken when handling complaints; (i) Listen and understand, first always listen to the customer (ii) Empathize with their position to create a bond between you and the customer (iii) Offer a solution to their problem (iv) Execute the solution, try to solve their problem (v) Follow-up 


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WAEC Past Questions, Objective & Theory, Study 100% offline, Download app now - 24709
Post-UTME Past Questions - Original materials are available here - Download PDF for your school of choice + 1 year SMS alerts
NECO June/July 2024 - Get offline past questions & answers - Download objective & theory, all in one app 48789
Join your school's WhatsApp group
WAEC Past Questions, Objective & Theory, Study 100% offline, Download app now - 24709
Join your school's WhatsApp group
NECO June/July 2024 - Get offline past questions & answers - Download objective & theory, all in one app 48789
Post-UTME Past Questions - Original materials are available here - Download PDF for your school of choice + 1 year SMS alerts